At Bianco Juju, we want to make sure your companion gets the right fit. That's why we prioritise size exchanges and are happy to help you find the correct size if needed.
Our support team aims to reply within 24 hours on business days. You can reach us anytime at hello@biancojuju.com
Size Exchanges
If you need a different size, please contact us within 7 days of receiving your order.
To request an exchange simply email hello@biancojuju.com with your order number and the size you need
Once your exchange is confirmed, send the item back at your own return shipping cost. The item must be returned in its original condition and packaging. After we receive and inspect it, we'll process your exchange and ship the replacement as soon as possible.
Refunds
You have 14 days from the delivery date to request a refund. We accept refund requests for both change-of-mind and faulty or incorrect items.
To request a refund, please provide:
- Your order number
- A brief explanation of the reason for return
- For faulty or incorrect items: a clear photo of the product showing the issue
Once we review and confirm your request, we'll send you return instructions. Returns are usually sent back to the same warehouse your order was dispatched from.
Change of mind: you'll need to cover the return shipping cost, and a 5% restocking fee will be deducted from your refund.
Faulty or incorrect items: we'll cover the return shipping cost, and there's no restocking fee.
Once the returned item is received and inspected, your refund will be issued to your original payment method.